Customer stories

Time-to-resolution supports rapid growth

SendHub enables businesses, educators, healthcare workers and other users to easily communicate with individuals and groups of any size through SMS, voice calls and voicemail. SendHub sends over 500,000 messages per month to over 8,000 subscribers, with week-over-week subscriber growth of 15%. That kind of growth for an emerging company requires speed and agility in operations monitoring.

To ensure the success of their business, SendHub needed insights into the performance of their API endpoints, which deliver service to both their website and mobile applications. After investigating numerous options, SendHub chose Splunk Storm to monitor their site and provide analytics on site performance, error rates, percentile distributions of API endpoints and more.

Co-founder Ryan Pfeffer now relies on Splunk Storm to provide insight into how issues across SendHub's infrastructure impact their customers. Ryan notes, " Splunk Storm is opening us up to our blind spots. We pride ourselves on getting things out quickly. On any given day, our 3-4 member engineering team can quickly see issues and get past them with Splunk Storm and the customization that it provides."

Getting exactly the information we need from our data.

Newstex, an authoritative content aggregation and distribution service, runs on Amazon Web Services and only uses cloud services for their infrastructure.

Chris Moyer, VP of Technology at Newstex and the author of "Building Applications in the Cloud", sees logs as more than just logs. They are an important source of information for analysis of content usage as well as for real time and historical tracing of infrastructure events.

Prior to using Splunk Storm, he tried out many other logging services. Chris couldn't find one that was flexible enough to extract exactly the information he needed for himself and his team.

Using Splunk Storm, he loves how "I can just tell Splunk Storm how my logs are designed and have it parse them out for me". He uses Splunk Storm to get insights into errors in his application, as well as to report on content usage such as charting the path of content files across his distribution network. The Storm UI is also really useful for non-technical members of his team to report on user experience and more.

Read his blog on cloud logging

Getting visibility into Heroku

Timehop, a cloud service that sends you daily emails summarizing what you posted a year ago on various social media platforms, runs on Heroku. As the Heroku logger only displays a limited number of log lines, operational monitoring and troubleshooting is a headache for Benny, founder of Timehop, and his team.

To improve their operational visibility, they started sending their Heroku logs (webserver logs, process logs and stack traces for slow transactions) to Splunk Storm. Splunk Storm resolved their visibility problem by allowing them go back in time and pinpoint any operational issues.

Since signing up for Splunk Storm, they quickly resolved an email delivery issue for Timehop. Benny finds the service invaluable for troubleshooting and analyzing his service.

Smarter Agent enables widespread content distribution to consumers' mobile devices through both native and HTML5 apps. Smarter Agent's BREEZE Mobile technology is a scalable mobile cascading Platform as a Service (PaaS) that can transform any single global app suite into thousands of mobile solutions personalized for each of your sales people. The Smarter Agent platform allows any company to have massive scale, as well as 1-to-1 engagement between employees and customers.

Smarter Agent powers numerous real estate applications in the Android, iPhone and Blackberry marketplaces. Splunk Storm provides insight into a high-volume image processing application running in Amazon EC2 that is critical to the mobile experience. "Splunk Storm is a big leap forward in terms of setup and maintenance", says Senior VP Engineering David C. Willen. In a few hours, Smarter Agent had a dashboard combining machine and application-level data in a single display that was blazingly fast and provided the ability to drilldown and run arbitrary queries against our data.

Aptoma is an Oslo-based company delivering efficient SaaS solutions that enable editors and journalists across Scandinavia to produce, edit and layout content, including video. As an emerging company, Aptoma wanted to focus their resources on their core business. Since they needed to analyze logs from multiple virtual servers, the traditional model of SSHing in to each server and retrieving the logs did not scale. After evaluating a number of solutions, Aptoma determined that Splunk Storm's service-based model was a perfect fit for managing and analyzing their machine-generated data.

"We found it fairly easy to set up the Splunk forwarder. There were Chef Recipes in Opscode as well as an active community of Splunk users to provide support ," said Aptoma's Head of Infrastructure Operations , Hakon Drange. Aptoma now uses Splunk Storm for visibility into the health of their application infrastructure, monitoring 404 web server errors and database connection errors to ensure continuous service delivery for their customers.

Getting analytics out of operational data

Liverpool, the official television channel of Liverpool Football Club, experiences massive spikes in website traffic during sporting events, promotions and breaking news. Effectively monitoring the infrastructure during spikes is critical to the success of the website. With limited hardware and tools at his disposal, David Channon, developer at Liverpool, found the task difficult to accomplish.

To get visibility into operational issues, he sent all of the logs from the distributed infrastructures (e.g. nginx, PHP weblogs, loadbalancer output) to Splunk Storm. Using Splunk Storm, not only did David got the much needed visibility into "what happened", but also the reports on how the infrastructure is doing.

Monitoring web requests handled per second in Storm helps David validate if his web capacity is sufficient and if his loadbalancer setup works. Storm also reports on purchases handled per minute in real time which informs marketing promotional activities during sales.

As David transitions his infrastructure to cloud services, he expects Splunk Storm to play a big role in operational monitoring and analytics.

ClientMagnet, a new marketing automation service focused on small businesses, runs on Heroku. While Heroku is great for flexible scalability, it provides limited visibility into the infrastructure.

Investigating application errors was a daunting task for Jeff, founder and CEO of ClientMagnet until he got the logs into Splunk Storm. Now Jeff relies on Splunk Storm to analyze complex Heroku logs and find trouble spots in his application.